Welcome to Nexus Heat...The new home for clients of Douch Biomass!
As of July 1st 2023, Nexus Heat have taken over from Douch Biomass following retirement. We shall continue to uphold the terms of your service and maintenance contracts moving forward and hope that the new connection between us and yourselves will help build a healthy and trustworthy relationship going into the future.
At Nexus Heat, we are committed towards delivering the highest level of customer service throughout the life of your biomass boiler. Utilising our specialist engineers, we are able to offer the same service as experienced with Douch Biomass to ensure your boiler continues to operate efficiently.
With our South Regional Office being located at Pippingford Manor in Nutley, Nexus Heat will have engineers present in the region, meaning your main contact address and phone number will not changing to ease with transition.
Southern Office - 01825 713354
Pippingford Manor, Pippingford Park, Nutley, East Sussex, TN22 3HW
With a team of knowledgeable and experienced HETAS Registered Service Engineers, you can be assured that your boiler will be maintained to the highest standard as set by boiler manufacturers, ensuring your boiler runs efficiently and reliably.
What can we do for you and your Biomass?
Nexus Heat offer a choice of service agreements, with services being conducted either once, twice, or four times a year, depending on your previous contract with Douch Biomass.
24 hour breakdown
Our dedicated service and maintenance team of engineers allows most breakdowns to be attended within 24 hours, 364 days a year.
As authorised stockists of spare parts for Gilles, Froling, Heizomat, Herz and ETA boilers, we have a selection of commonly required spare parts, and access to most other parts on a next-day delivery service.
As well as a full service on your boiler, our engineers will also conduct a flue clean once a year using the latest sweep technology.
To ensure your boiler is running as efficiently as possible, our engineers have the ability to conduct a Flue Gas Analysis during the heating test, measuring the levels of gases within the emissions.
Nexus Heat are able to offer a remote monitoring service, allowing us to be notified of an error before the system cools. This also allows many faults to be resolved without requiring site attendance. (Mobile or data connection required)
Whatever your biomass boiler needs, we are here to help you.